Responsible gambling

Responsible Gaming at The Star Sydney

At The Star Sydney, we are committed to providing a safe and responsible gaming environment that meets the needs of our patrons while promoting responsible gambling practices.

Tools for Responsible Gambling:

• Self-Exclusion Program: This program allows patrons to exclude themselves from participating in certain games or activities within the venue.
• Venue Exclusion Orders: These orders are issued by NSW regulators and prohibit individuals from entering casino premises in New South Wales.
• Deposit Limits: Patrons can set limits on their deposits to ensure they do not exceed a certain amount of money spent at the venue.
• Time-Outs: This feature allows patrons to take regular breaks from gaming activities, promoting responsible time management and avoiding excessive play.

Support for Responsible Gambling:

The Star Sydney acknowledges that problem gambling is a serious issue and recognizes its obligation to assist individuals who may be experiencing problems with their gaming habits. We offer various tools and resources to support these efforts:

• Access to Trained Staff: Patrons can speak with our trained staff members, who are equipped to provide information on responsible gaming practices, help manage betting limits, or guide patrons through the self-exclusion process.
• Helplines and Counseling Services:
  • National gambling helpline for Australian players
  • Gamblers Anonymous: Local meetings held throughout New South Wales

Session Reminders and Loss/Time Limits:

Our electronic gaming environments promote awareness of time spent gaming, encourage patrons to set personal limits, and remind them of the importance of taking regular breaks. Sessions can be ended remotely through online applications or directly with the venue staff.

Regulatory Compliance:

The Star Sydney operates under strict guidelines outlined by NSW regulatory bodies in accordance with Australian standards for casino venues and international best practices.

• Regular audits to ensure adherence to regulatory requirements
• In-venue support services, such as a Help Desk and Player Feedback System

By implementing these measures and promoting responsible gambling practices within our venue, we aim to provide an environment where gaming is done in moderation.